Did you know that Jetstar has a 10% Price Beat Guarantee?
Yep, they will better your quoted price by a whopping TEN PERCENT! Although if you’re pushing for a discount, chances are you’re getting them to match an already-cheap fare, so 10% isn’t THAT much – oh, you’ll also save on booking fees as well, so you might get some extra pocket change to buy a magazine and a pint at the airport whilst you’re waiting for your flight.
Now, there are a whole bunch of terms and conditions but in a nutshell the below sentence sums it up:
..if you find a published internet airfare from another airline that is lower than the lowest available comparable Jetstar fare on Jetstar.com, on the same route for a comparable time, we [Jetstar] will beat that fare by 10%.
Notice the underlined bits, they are kinda important here.
Oh, by the way, if you’re wanting to price-match just to swap to Jetstar because you don’t like the carrier who originally is offering you the cheap flights, make sure you think long and hard about this. Once upon a time people used this to get away from carriers such as Tiger, but these days Tiger’s service is getting better and Jetstar’s quality is starting to slump (personal opinion here). In terms of actual statistics from the aviation powers-that-be, Tiger and Jetstar hover around the same mark. If you want good quality service, fly with Qantas or Virgin. But if you’re like me and are willing to risk the possibility of a yucky flight for few hours so you can spend more on your vacation, carry on!
So how do I get this groovy money thang happenin’?
Find a flight online on one of Jetstar’s competitor websites such as Tigerair or Virgin.
Make sure you make note of the flight number, dates, times and total amount of the fare plus GST (not including extras such as baggage).
Jump onto Jetstar’s website and search for the same route at around the same times.
Make sure the flights are within 1 hour or less of the route you’re comparing this against and also make sure you’re going to the same airports. The airport thing is important for some cities that have multiple airports.
If you have found a matching route, carry on!
Call Jetstar and hope that these flights still exist once they pick up the phone. Their contact numbers are:
|AUSTRALIA||1300 369 516|
|NEW ZEALAND||+ 0800 589 331|
|SINGAPORE||800 852 9508|
|VIETNAM|| +84 1900 1550
+84 8 629993999
|OTHER COUNTRIES||Visit their contact us page|
They also have a Skype line (don’t have Skype? Receive a 15% discount by using this code) which some people insist is faster than their normal numbers. I’m a bit dubious as I have tested this, but it won’t hurt to dial both at the same time… ahem. Skype em’ at: jetstar.airways
Now many of the bargain hunters out there already know about this guarantee and you’ll often find that the call centre will have long wait-queues. Remember those $10 flights? People were trying to get them knocked down to $9 by waiting in queue for two hours. Bit silly eh? Unlike their booking centre, Jetstar seemingly has less staff on their guarantee line so you will be waiting a bit. Go grab a coffee and a donut beforehand.
This may not always work – you might miscalculate the time or the flight you’re trying to grab ends up selling out whilst you’re on hold. I’ve personally used it only a couple of times and in the end, I value my time more than the savings.
Jetstar’s full price matching guarantee terms and conditions is found on their website here.
So, have you tried this before? I’m curious – leave a comment below and tell me about it.
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